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about zubio
our mission
our story
our team
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our story
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We believe that human touch is vital for health & wellbeing. For this reason we are dedicated to making massage accessible to everyone.

Zubio aims to become the world’s leading provider of seated massage services while maintaining the following principles:

1. Apply the highest standards of excellence to the training of our specialists and the delivery of our massage services.
2. Provide a creative work environment based on mutual respect and cooperation.
3. Develop a service that customers will rave about.
4. Embrace diversity as an essential element in the way we do business.
5. Contribute positively to our local communities and our environment.
6. Recognize that profitability is essential to our future success.


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The Zubio story is one of those perfect storm convergences. In this case the critical elements that came together were the Messenger, the Method, and the Maestro.

The Messenger
For 27 years David Palmer has been on a mission to make massage accessible to the masses. On a personal level, receiving massage had helped him overcome a debilitating stress-related condition called "torticolis," or stiff neck syndrome, that had become chronic during his early twenties. The impact of regular massage led him to become a massage practitioner and eventually to purchase the school of Japanese massage that he trained at in San Francisco.

As a school owner, David realized that while most people have an instinctive understanding of the value of massage, they did not perceive it to be within their reach. It was too expensive and inconvenient to incorporate it into their lives.

The Method
In 1982, David began experimenting with moving massage techniques off the table and onto the chair.

Traditional Japanese massage turned out to be the ideal modality for working on seated clients. It requires no oils, so it could be done through the clothing with no modification. In addition, it is based on the 5,000 year old Chinese tradition of acupressure points which, when activated, provide the most efficient way to offer the positive effects of massage.

From his martial arts teacher, Haruyoshi Ito, David borrowed the concept of "Kata" and developed highly choreographed sequences of acupressure points and Japanese techniques that could be taught to and reproduced by professional massage practitioners. This approach, refined over the past 20 years, means that Zubio remains the only massage business that can guarantee a consistent, high quality experience, no matter which Specialist provides the massage.

Finally, David developed a solution for comfortably supporting customers in a face-down, seated position and patented the first chair for professional seated massage.

In 1986, with all of the tools in place, David spent the next twenty years running a professional association and training over 11,000 table massage professionals in the techniques of chair massage.

The Maestro
Sam Keller came into David's life in August 2004. Sam saw the fragmented, emerging chair massage services industry as ripe for elevation to a new level of professionalism, branding and credibility.

Sam sought out David because he was the recognized "father" of the contemporary chair massage industry, David recognized in Sam a new breed of entrepreneur whose ambition was to use the tools of business to make a positive difference in the world.

After searching 25-years for a smart, determined, principled business partner to realize his dream of providing massage to the masses, David knew Sam was the man.

The perfect storm had converged, Zubio was born, and the next chapter in the history of chair massage is now unfolding.



 
our team
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David and Sam concluded early on that the most important members of the Zubio team had to be the Specialists who provide the actual massage services. Each Specialist is the embodiment of the Zubio mission, to make the world a better place one massage at a time.

To that end Zubio is committed to providing a work environment that is as healthful and meaningful as our massage. We achieve this by hiring employees (instead of independent contractors), providing initial and ongoing educational support, and developing career tracks based on mentoring, networking, education and economic freedom.

Besides the people who do the work, here is a bit more about our co-founders, Sam and David.

Sam Keller, CEO
Sam Keller began his career in Costa Rica, where he managed nationwide development programs as the director for Amigos de las Americas. Afterwards Sam worked for six years as a Projects Officer at the International Finance Corporation (IFC), which is the private sector arm of the World Bank Group. Sam was responsible for identifying, structuring, and financing environmentally beneficial private sector projects in developing countries. Sam developed and oversaw a highly successful initiative to shift lighting markets in Peru and Argentina towards energy-efficient products. He also financed a range of innovative projects that conserve biological diversity, including ecotourism in Peru, sustainable fishing in Indonesia, and organic agriculture in Poland. Sam's academic studies have included considerable finance, accounting, economics, and management. He earned a BS in Social Sciences from the University of Akron and a Masters in Public Policy from Harvard University.

David Palmer, COO
David Palmer is regarded by Massage Magazine and numerous massage textbooks as the "father" of contemporary chair massage. In 1986, he developed the first chair designed specifically for chair massage. David also founded the TouchPro Institute - the first international association for training, certifying and supporting professional chair massage practitioners. While managing the TouchPro Institute, David has been responsible for training more than 11,000 chair massage specialists during the past twenty years. In addition, he has had numerous articles published in Massage Therapy Journal, Massage Magazine, Massage & Bodywork Quarterly and numerous industry newsletters. David's book, The Bodywork Entrepreneur, is used at bodywork schools throughout the nation.


our mission
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Zubio is a vibrant organization full of fun, bright, and caring people. We seek to make a positive contribution to the health of our customers and in the communities where we operate. We also strive to operate in an environmentally conscious manner. For instance, Zubio purchases offsets for the greenhouse gas emissions from its vehicles.

Zubio prides itself on being an educational company. We want to educate our customers and the general public about the benefits of massage. We are also committed to learning as much as we can as individuals and employees to further help us provide exceptional services.

Zubio helps each individual reach his or her potential. Zubio specialists receive excellent initial training and ongoing support to aid in deepening their knowledge base. As Zubio continues to grow, there will be increased opportunities for both professional and personal advancement and growth.

We are always on the lookout for smart, self-motivated, qualified employees. We provide a dynamic and warm work environment. A Zubio specialist needs to be:

  • A graduate of a professional massage training program (recent graduates OK)
  • Able to work legally in San Francisco (we will assist in getting permits)
  • Someone who enjoys working with the general public in public settings
  • A person who loves giving and receiving massage

Check out the Zubio Annex for more information about becoming a Zubio Specialist.